Privacy Policy — WhatsApp Assistant
This policy explains how TSA Online handles your personal information when you message us on WhatsApp and are helped by Nadia, our automated assistant. We process personal information in line with South Africa's Protection of Personal Information Act (POPIA).
Who we are
TSA Online is the trading name of Aidans Technology and Services cc (CK No. 2005/027456/23), Durban, KwaZulu-Natal, South Africa. TSA Online is responsible for your information and for the services we provide to you.
The WhatsApp assistant is built and operated for TSA Online by our sister company Vertex Computer Technology (Pty) Ltd (Reg. No. 2022/454975/07, 28 Acropolis Street, Starwood, Phoenix, 4068, vct.co.za), which processes messages only on TSA Online's instructions. Vertex customers may also be served through this channel.
Phoenix: 28 Acropolis Street, Starwood, 4068
Westville: The Spectre Corporate Offices, 102 Jan Hofmeyr Road, Dawncrest, 3629
Website: tsaonline.co.za
What we collect
- Your WhatsApp phone number and the profile name you use on WhatsApp.
- The messages you send us, and our replies.
- Any details you choose to share so we can help you, such as your name, company, email address or website.
We do not ask for passwords, banking details or ID numbers over WhatsApp. Please don't send them.
Why we use it
- To answer your questions about our services and prices.
- To pass your request to the right person on our team, and to follow up on quotes and support.
- To keep a short record of the conversation so you don't have to repeat yourself.
We do not use your WhatsApp messages for marketing unless you ask us to, and we never sell your information.
Automated replies
Nadia uses artificial intelligence to draft or send replies. She only answers questions about TSA Online and Vertex services, and hands anything urgent, sensitive or unusual to a person. You can ask for a person at any time.
Who processes your information
- Meta Platforms (WhatsApp) delivers messages between you and us.
- Anthropic provides the AI model (Claude) that helps write replies. Message text is sent to it only to generate a reply.
- Vertex Computer Technology (Pty) Ltd operates the assistant for TSA Online.
- Conversation records are stored on TSA Online's own server in South Africa.
Some of these providers process information outside South Africa. We use them only where they provide adequate protection for personal information.
How long we keep it
Conversation records held by our assistant are automatically deleted after 90 days. Information that becomes part of a quote, invoice or support record is kept as long as needed for that purpose or as required by law.
Your rights and deleting your data
You may ask to see the information we hold about you, correct it, or have it deleted. To request deletion, email admin@tsaonline.co.za with the subject "WhatsApp data deletion" and the phone number you messaged us from. We will confirm once it is done.
If you are unhappy with how we handle your information, you may contact the Information Regulator of South Africa at inforegulator.org.za.
Security
Our server uses encrypted (HTTPS) connections, verifies that messages genuinely come from WhatsApp, and limits access to TSA Online staff.
Changes
We may update this policy. The latest version will always be on this page.